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Clarity, Without Compromise
We believe that excellence lies not only in what we craft, but in how clearly we communicate. Below, you’ll find answers to the questions most often asked by those who value quality, detail, and distinction.
Should your query go beyond what's covered here, our team is always ready to assist — personally, and with precision.
Yes — we ship worldwide. All international orders are handled with the same care and attention as domestic shipments, and we partner with trusted couriers to ensure timely, secure delivery. Shipping costs and delivery times are calculated at checkout. Visit our Delivery & Returns page for more details.
Absolutely. Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can monitor its journey in real time.
No, opening an account is optional. You can proceed to checkout as a guest.
Creating an account offers various benefits, including:
Accepted payment methods include debit or credit card, Google Pay, and Apple Pay.
Absolutely, reach out through our Contact form or call us for assistance. Contact details are available on our Contact Us page.
If your order hasn’t yet been processed or shipped, we’ll do our best to accommodate changes. Please contact us as soon as possible. Once an order is in transit, modifications are no longer possible.
We accept returns on unworn shoes within 14 days of delivery. Items must be returned in their original condition and packaging. Please refer to our Refund & Return section below for full instructions.
Each product page reflects current availability. If a style or size is out of stock, you may register for a restock notification or contact us for estimated availability, pre-order options or recommendations on similar styles.
Currently, we do not provide a Click & Collect service.
All of our shoes are presented in premium packaging as standard. If you’re purchasing as a gift, you can include a personalized note at checkout.
A Goodyear welted shoe is constructed using a traditional technique where the upper, welt, and sole are stitched together — allowing for superior durability, structure, and the ability to be resoled multiple times. It’s a hallmark of fine shoemaking, known for comfort, longevity, and timeless elegance.
Our shoes are built on carefully developed lasts, and sizing can vary slightly depending on the style. We recommend consulting our detailed Size Guide, available on each product page. If you’re between sizes or unsure, our team is happy to assist with personal sizing advice.
Our standard shoes feature high-quality leather soles, offering breathability and classic appeal. Select models come with rubber soles or a rubber forepart for added traction and versatility. The sole type is clearly noted on each product page.
With proper care, our Goodyear welted shoes can last for many years — often decades. The ability to resole them means their life can be extended well beyond that of ordinary footwear, making them an investment in both style and sustainability.
As with most traditionally crafted leather shoes, there may be a short break-in period as the leather molds to your foot. After a few wears, the shoes will soften and conform beautifully, offering a truly personal fit.
Proper care extends the life and beauty of your shoes. We recommend regular cleaning, conditioning, and polishing with high-quality products. Shoe trees, rotation, and occasional resoling will keep them in their best form for years to come. Visit our Shoe Care Guide for full instructions.
We stand behind the quality of our craftsmanship. If you receive an item that is damaged or defective, please contact us within 7 days of delivery with your order number, photos and a description. Damage due to wear and tear or misuse is not considered faulty, respecting statutory rights.
We ship worldwide. Whether you’re in a major city or a quiet corner of the world, we aim to bring our craftsmanship to your doorstep. Shipping options and rates are calculated at checkout based on your location. Delivery times depend on your destination and chosen shipping method. As a general guide:
| U.K | 2-3 business days. |
|---|---|
| Europe & North America | 3-5 business days. |
| Rest of the World | 4-6 business days. |
Shipping costs vary depending on your location, order size, and selected delivery speed. We offer complimentary standard shipping on qualifying orders over [insert amount] in select regions. All charges are clearly displayed at checkout.
Yes. Express shipping options are available at checkout for most destinations. If you require a time-sensitive delivery, please contact us — we’ll do our best to accommodate.
Absolutely. Once your order is dispatched, you’ll receive a tracking link via email, allowing you to monitor its journey in real time.
For international orders, duties and taxes may be charged upon arrival depending on your country’s customs policies. These fees are the responsibility of the customer unless otherwise stated at checkout. We recommend checking with your local customs office for clarity.
While we work with trusted couriers, occasional delays can occur. If your order is significantly delayed or appears lost in transit, please contact us — we’ll coordinate with the carrier and ensure a resolution.
Unfortunately, we are unable to ship to PO boxes or military addresses at this time due to courier limitations. A physical address is required for delivery.
We accept returns on unworn, undamaged shoes within 14 days of delivery. Items must be returned in original condition, with all packaging, shoe bags, and accessories included.
To initiate a return, simply contact our customer care team with your order number and reason for return. We’ll provide detailed instructions and a return shipping label where applicable.
There is a charge for returns. Full details are provided during the return request process.
Unfortunately, we are unable to accept exchange requests. To obtain a replacement item, please return your original order and place a new order for the replacement.
Returned items will be checked to verify the condition before a refund can be issued. We will send you an email confirmation once the refund has been authorised. The length of time it takes for the refund to reach your account will depend on the method of payment used, but should be within 14 days of receipt of the returned item. Refunds will be issued to the same credit card or payment method used for the original purchase.
We stand behind the quality of our craftsmanship. If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos and a description. We’ll address the issue promptly and fairly.
Yes. Returns must be sent back with all original components, including the shoe box, dust bags, and any included materials. This ensures the product remains in sellable condition and protects it during return shipping.
Only unworn shoes are eligible for return. Once shoes show visible signs of wear (e.g. creasing, sole scuffing), they can no longer be accepted for return or exchange unless faulty.